Boating Industry Magazine Recently published their list of Tope 100 Boat dealers in North America. Town & Country Marine has made this prestigious list many times in the last two decades and 2018 was no exception. This list is reserved for dealers who achieve excellence in sales, service, finance & insurance, customer satisfaction and parts among many other categories. Ask us about what it takes be ‘Top 100″ in North America
Town & Country Marine is one of only a handful of Brunswick Master Dealers world-wide, a designation that indicates we are “the best of the best” Brunswick boat dealers. The Master Dealer ranking signifies that our dealership has attained the highest level of service by demonstrating an “exceptional commitment to extraordinary customer care.”
Town & Country Marine is proud to display the MRAA/NMMA Certified Dealership logo. This designation is given only to those dealers that have met or exceeded industry standards which help consumers identify dealers that are focused on delivering an excellent boating experience. The program describes a set of criteria that addresses the quality of the sales experience, service, parts, follow-up after the sale, facilities, as well as customer and employee satisfaction. It also means that we adhere to a “Consumer Bill of Rights,” which is posted in our dealership. This document lets you know what to expect, and how you should be treated.
To be eligible for the award, dealerships must be a Mercury Premier Level or Certified Service Level dealer and have maintained a score of greater than 94 out of a possible 100 for 12 consecutive months. Mercury began the program in 2006. The CSI score for each dealership is measured and monitored by Mercury Marine. After warranty work has been completed, Mercury sends out a Service CSI survey to the consumer, asking them to rate the service received.