…your customer service at Town & Country is 2nd to none, right from the first phone call to the purchase of the boat. It’s comforting to know that you guys take care of your customers after the sale also. It’s been a pleasure dealing with all of you, and would highly recommend Town & Country to anyone that is love king to purchase a boat.
We had the pleasure of purchasing a Berkshire pontoon from Town and Country and our experience with them has been phenomenal since day one. We joined the T & C family a couple of years ago with the purchase of our Berkshire pontoon and we’ve had exceptional service since day one. Their consultative approach to sales, service and ongoing support is top notch. They have really mastered the customer experience.
I’d highly recommend Town & Country Marine. We rely on their experience and advice for all of our boating needs. The sales advice has been excellent; we have purchased both new and used and have been completely satisfied. The service has also been first rate. Whether it’s the beginning of the boating season prep or the end of the season, winter prep, they have always done a superb job. Everyone is friendly and we have always been treated as if we were their only customers!
We have been associated with Town & Country Marine since 2006. During this time we have purchased two new boats from them and have found their service to be impeccable. On any given day you will find them to be courteous and responsive to all your needs. They demonstrate a high degree of customer service orientation and we have found them to have very professional and experienced staff who respond quickly in urgent situations. We have always been able to count on them to provide sound and viable solutions. We have no hesitation in recommending T & C Marine to our family, friends, and anyone else that will ask.
From the first meeting with the sales staff at Town and Country, I knew that I was dealing with people that really cared about the sales and service experience. From ordering the boat to having it delivered, to having it serviced, the only thing I can say is that they treat you like family. I would recommend T & C to all my friends and I tell people that I pass on the water that if they are ever looking for a new boat or somewhere to have their boat serviced, Town and Country is the place to to. I for sure will never forget the experience and I will stop by when I’m in the area just to see what’s new and to say hi.
We started to use Town and Country for service to our Malibu boat a few years ago. The service department, especially Brock, is always willing to listen to offer any assistance or guidance that might be required. At the 2012 Toronto Boat Show, we ended up purchasing at Malibu Wakesetter. Everyone from Matt and Scott at the show answering questions and showing us the features of the boat, to Val back at the store assisting with getting everything in order and ready to go; each encounter that we have with any of the staff at Town and Country are excellent, we never walk away with questions or concerns. The staff is always polite and friendly and very knowledgeable.
My family was brand new to the boating lifestyle – we had just closed on a cottage and had started to think about buying a boat when we met Matt at the Cottage Life show. From this first meeting to the date we took possession of our first boat, the staff at Town & Country were exceptional. Everyone was exceedingly helpful – but more importantly to us, they were patient and happy to answer all of our questions. We never felt uncomfortable about asking questions and never felt any pressure – the entire staff went above and beyond to ensure that we bought a boat that was perfect for our needs. The process of taking delivery was smooth and very professional. We enjoyed our first summer with our boat immensely and given the positive experience through the purchase process, we had no reservations about having boat “winterized” and stored with them. We can’t wait to get our boat back in the spring.
For 6 years now Town and Country Marine has become part of our summer family. It all started when we rented our boat from them to use on our summer vacation on Stoney Lake. Everyone at T & C made it so easy for us. We graduated from renting to buying our 1st boat with the help of Trevor and his team. As our family has grown, now with grandchildren, my wife and I decided to upgrade to a larger boat. Matt sat down with us and matched our need for water skiing and wake boarding requirements along with capacity and safety for the young ones. T & C made the transition from a smaller to larger vessel very smooth. Now we look forward to beginning each summer by visiting our Town and Country family to pick up our boat which is ready to put in the water and enjoy. During the summer if we have any questions, the service department responds to us right away. When summer is over we return the boat to Town and Country where they winterize it, make any repairs, and carefully store it safely for the winter. Thanks to Trevor, Matt, Val and the whole gang for being such a great part of our summer.
Everyone at Town and Country Marine made our boat buying experience a great one! From the minute we walked in the door this summer we have had great service from the entire staff at Town and Country. Justin Stone, our salesperson, was very helpful and accommodating. He answered all of our questions and if he didn’t have the answer, he told us he would get us the answer as soon as he could and he did! Justin took us out on the test drive. That was fun! We didn’t have to go far, it was right on Buckhorn Lake. Our ten year old daughter Cameron had a blast. We felt no pressure from anyone in making our decision to purchase our new Sea Ray. Once we had made our decision, everything went smoothly. Valerie Payne & the office staff explained everything in great detail. She was highly knowledgeable about Sea Rays and went over our manual from front to back. She explained their maintenance programs, winter storage, winterizing, & spring start up packages, etc. She even had the name of our boat, that we had picked out, “Ship Happens” on the boat for us when we picked it up. We did take advantage of their fantastic offer of their winter maintenance & storage programs. We were able to put our boat to bed for the winter with no worries whatsoever! We had a fantastic summer boating! Thank you everyone at Town and Country Marine!